Why is my account suspended?
The most common reason accounts are temporarily suspended is because of unpaid invoices.
When a payment fails to go through, ZenLocator will automatically send you an email notifying you to check the credit card you have on file. It will auto-retry two more times within the next few days. After 2 failed invoice cycles, the system will automatically suspend the account.
How do I get my account unsuspended?
- Login to your dashboard at https://app.zenlocator.com/
- In the upper-right corner navigate to your account (either by clicking on your name, or hamburger dropdown menu > Account).
- Then navigate to Billing > Billing > billing tab.
- Either check that your credit card is valid or click "Update Card" to update your credit card information
- After the credit card update, the system will automatically retry all of your failed invoices -- if they're successful, it will immediately unsuspend your account
If you have any questions, please feel free to email support@zenlocator.com